Frequently Asked Questions (FAQ) – Double R Western™

Welcome to the Double R Western™ FAQ page. Below you will find quick answers regarding our authentic western wear, order processing, shipping, returns, and our mission to support Native American communities. We believe in transparency, cowboy values, and providing you with a high-quality experience.

🚨 Order Changes, Cancellations & Sizing 🚨

Can I change or cancel my order after it is placed?

We provide a strict 24-hour grace period from the exact time of purchase to request any changes to your order (including sizing, color, style, or shipping address) or to request a cancellation.

After 24 hours: Your order is automatically locked and pushed to the production floor. Because our products are custom-made to order, no changes, swaps, or cancellations can be made under any circumstances after this 24-hour window has closed. Please double-check your sizing charts, quantities, and shipping details before finalizing checkout. If a mistake is discovered after 24 hours, you will be responsible for placing a new order at your own expense.

What if I ordered the wrong size?

Because all items are custom manufactured specifically for you when you order, we cannot offer exchanges or refunds for incorrect size selection. Please utilize our sizing charts before purchasing. If your 24-hour order window has already passed, a new order will need to be placed for a different size.

🤠 About Double R Western™ & Our Mission

What is Double R Western™?

Double R Western™ is your destination for high-quality western wear, accessories, and gifts deeply rooted in authentic cowboy heritage. Through our Renew & Restore initiative, we proudly dedicate a portion of our proceeds to help restore bison herds and directly support Native American communities.

What products do you offer?

We offer a curated variety of western clothing—including graphic tees, long-sleeve shirts, sweatshirts, hats, and outerwear—as well as cowboy gifts, mugs, camp cups, BBQ aprons, doormats, and fine art prints. Many of our items are created in direct collaboration with Native American artisans to support cultural preservation and community empowerment.

Why do the images in the Lassoed Landscape gallery look slightly fuzzy on my screen?

To keep our website running fast and smooth, online gallery images are downsized for web performance. Rest assured, the original images are high-resolution, captured with professional photography gear (Canon 5D Mark IV, 24–70mm f/2.8 L lens). Your final prints and art products will be produced with exceptional, professional-grade clarity and detail.

How does your business investment benefit the community?

By continuously reinvesting in Double R Western™, we work to lower production costs, maintain premium quality, and expand our hands-on skill-building initiatives and artisan collaborations. When you shop with us, you are actively joining a movement to honor the American West, preserve heritage, and empower tribal communities.

💳 Ordering, Payments & Discounts

How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. Follow the secure on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure digital payment gateways. Your checkout information is always processed securely.

Do you offer gift cards?

Yes! Digital gift cards can be purchased and redeemed directly on our website. They make the perfect gift for any western wear enthusiast.

Can I use more than one promo code or discount per order?

No. Only one promotion or discount code can be applied per order. Discounts, welcome codes, and automatic offers (such as "Buy Two, Get One Free") cannot be combined.

How do the welcome (10% or 15% off) discount codes work?

When you sign up for SMS or email updates, you will receive a single-use discount code (such as WELCOMEHERD). These codes are valid only on select collections, including:

• Men’s & Women’s Western Sweatshirts & Long Sleeve T-Shirts

• Men’s & Women’s Western Hats

• Western Home Decor, Pet Accessories, & Enamel Camp Cups

• Limited Edition Canvas Wraps & Gallery Art

Exclusions: Welcome discounts cannot be applied to hoodies, pre-discounted bundles, or specialized Native American artisan products.

📦 Shipping, Delivery & Missing Packages

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We hope to expand to international trails in the future.

How can I track my package?

Once your order has been printed and packaged, you will receive an automated email containing your tracking number. You can use this number on our "Track Your Order" page to follow your shipment.

What if my package is lost in transit?

If your tracking status shows delivered but you cannot find your package, please check unusual delivery locations or contact the carrier directly. Claims for packages lost in transit must be submitted to us within 30 days of the estimated delivery date. Any replacement costs incurred outside of verified carrier faults are at the buyer's expense.

🛠️ Returns, Defects & Print Tolerances

What is your return policy?

Because our products are print-on-demand and custom-manufactured specifically for you, all sales are final. Returns or exchanges are exclusively accepted if the item arrives defective, damaged, or incorrect. If you experience an issue, you must contact us at [email protected] within 7 days of delivery with your order number and a clear description of the problem.

Is there a print placement tolerance?

Yes. For Direct-to-Garment (DTG), Direct-to-Film (DTF), Embroidery (EMB), and All-Over-Print (AOP) products, there is an industry-standard 0.5-inch (0.5") tolerance for graphic placement. Minor variations within this half-inch window are normal and not considered manufacturing defects.

What photos do I need to send if there is a genuine print defect or damage?

To help us quickly resolve issues with our production partners, your email must include clear photos of:

• The full product laid flat on a level surface (showing the entire front and/or back).

• A sharp close-up of the specific issue (e.g., severe print blur, ink marks, peeling, or incorrect coloration).

• The product tag/label clearly showing the size and branding.

Note: If the issue is print placement (you believe the design is significantly off-center or shifted beyond the 0.5" tolerance), please include a photo of the product laid flat with a standard ruler or measuring tape clearly showing the measurement error.

✉️ Customer Service

How can I get ahold of you?

We are here to help. You can reach out to our team via:

• Email: [email protected]

• Phone: 1-971-238-8279

• Form: Utilize the contact form directly on our website.

🎟️ Official Giveaway Rules (Archived / Reference)

Eligibility

This giveaway is open only to legal residents of the United States who are aged 18 and older at the time of entry. Employees of Double R Western™, its affiliates, subsidiaries, advertising and promotion agencies, and immediate family members are not eligible to participate.

Sponsor

The sponsor of this giveaway is Double R Western™, located at 2512 E Evergreen Blvd PMB 3006, Vancouver, WA 98661.

Agreement to Rules

By participating, the entrant (“You”) agrees to be fully and unconditionally bound by these Official Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Double R Western™ as final and binding as it relates to the content of this campaign.

Giveaway Period

Entries will be accepted online starting on November 7, 2025, and ending December 11, 2025, at 11:59 PM Pacific Time. All online entries must be received by the specified end date and time to be considered.

How to Enter

The giveaway must be entered by submitting an entry using the online form provided at www.doublerwestern.com/giveaway. The entry must fulfill all giveaway requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Double R Western™.

Prizes

The Winner(s) of the giveaway will receive one (1) Lady Liberty Limited Edition Gallery Art Wrap. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Double R Western™. No cash or other prize substitution shall be permitted except at the Sponsor's discretion. The prize is non-transferable.

Winner Selection and Notification

The Winner(s) will be selected by a random drawing under the supervision of Double R Western™. Winner(s) will be notified via the email address or phone number provided during entry within five (5) days following selection. Double R Western™ shall have no liability for a winner’s failure to receive notices due to spam, junk e-mail, or other security settings. If a winner cannot be contacted, is ineligible, or fails to claim the prize within seven (7) days from the time award notification was sent, the prize may be forfeited and an alternate Winner selected.

Rights Granted by You

By entering this content (e.g., photo, video, text, etc.), You understand and agree that Double R Western™, anyone acting on behalf of Double R Western™, and Double R Western’s™ licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes without any further compensation, notice, review, or consent.

Terms & Conditions

Double R Western™ reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend the giveaway should virus, bug, non-authorized human intervention, fraud, or other cause beyond Double R Western’s™ control corrupt or affect the administration, security, fairness, or proper conduct of the campaign. In such case, Double R Western™ may select the Winner from all eligible entries received prior to and/or after the action taken by Double R Western™.

Limitation of Liability

By entering, You agree to release and hold harmless Double R Western™ and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from:

1. Such entrant’s participation in the giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof;

    

2. Technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment;

    

3. The unavailability or inaccessibility of any transmissions, telephone, or Internet service;

    

4. Unauthorized human intervention in any part of the entry process or the Promotion;

    

5. Electronic or human error in the administration of the Promotion or the processing of entries.

    

Privacy Policy

Information submitted with an entry is subject to the Privacy Policy stated on the Double R Western™ website.

Social Media Disclaimer

This giveaway is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or any other social media platforms on which it may be promoted. By entering, you completely release Facebook, Instagram, and all associated platforms from any and all liability.